The Middle Bridge Project
Terms & Conditions for Online Coaching Programs
1. Overview of The Middle Bridge Project Coaching
1.1. The Middle Bridge Project is a small business focusing on online programs and coaching services aimed at individual adults in Australia wanting to learn strategies related to emotion regulation, mental health education and resources. This service is not appropriate or suitable for those who are currently at risk of deteriorating pre-existing mental health needs and require acute or immediate treatment or intervention for pre-existing mental health disorders. For instance, if the participant is currently engaged in a tertiary mental health service or currently experience moderate to several suicidality or risks to self.
1.2. The Middle Bridge Project was designed to provide high quality, evidence-based content to those who identify with a multicultural heritage, whilst living in Australia.
2. Structure of The Middle Bridge Project Coaching
2.1. The service will run online via Zoom, via online courses on our online platform hosted by Thrivecart, and will include small number of participants (less than 12 participants) with a total of 6 modules.
2.2. Online content will be available to access via the student portal hosted by the online platform.
2.3. If partaking in online private 1:1 coaching, this will be an out of pocket expense as per the initial service fee for additional individual coaching, unless otherwise stated as a part of an exclusive bonus or online offer.
3. Relationship with The Middle Bridge Project Coaching
3.1. The Middle Bridge Project is operated by Vi Tran who is a registered clinical psychologist.
3.2. While Vi Tran is a registered psychologist, The Middle Bridge Project is not a psychology service.
3.3. By consenting to participate in the program in the Middle Bridge Project, participants acknowledge that they are participating in a coaching program and are not receiving psychological services from Vi Tran.
3.4. To avoid any potential conflicts of interest arising, clients of Vi Tran cannot be accepted as participants in the Middle Bridge Project coaching program within at least 6 months of cessation of psychological services provided by Vi Tran.
3.5. Similarly, participants in the Middle Bridge Project program cannot be accepted as therapy clients of Vi Tran within a minimum of 6 months of completion of the Middle Bridge Online Program.
3.6. Any requests for cross-referral or registration between former clients of Vi Tran and The Middle Bridge Project will be assessed on a case by case basis, and will only be accepted at Vi Tran’s discretion, depending on the individual circumstances.
3.7. If in the course of participating in the Middle Bridge Project, issues arise which in Vi Tran’s professional opinion are beyond the scope of the coaching relationship, a participant may be advised to see their GP and obtain a referral to consult with an appropriate clinician.
3.8. Vi Tran may at any time and in their sole discretion, terminate a participant’s registration in The Middle Bridge Project program if Vi Tran considers it appropriate to do so. In the event of termination of a participant’s registration in the Middle Bridge Project program on this basis, a partial refund of the participant’s registration fees may be provided.
4. Privacy and Disclosure of Personal Information
4.1. As part of your participation in the Middle Bridge Project Coaching needs to collect and record information from you.
4.2. We enclose a copy of our Privacy Policy available on our website, which we request you read and acknowledge your understanding of, as a part of agreeing to the terms and conditions.
5. Technology Requirements
5.1. The Middle Bridge Project is provided online through our website portal and by videoconferencing. You are responsible for the costs associated with setting up the technology needed so you can access online content and participate in video conferencing workshops.
5.2. To access the Middle Bridge Project content, you will need access to a laptop or computer with video camera and speakers, and a private space to allow you to partake uninterrupted.
5.3. The privacy of any form of communication via the internet is potentially vulnerable and limited by the security of the technology used.
6. Conditions of Purchase and Intellectual Property
6.1. The Middle Bridge Project’s website, its Coaching Program and all content provided within, is the intellectual property of The Middle Bridge Project.
6.2. The reproduction, exploitation, redistribution or use of all or part of any visual, auditory or software element or document from The Middle Bridge Project’s Website or the Coaching Program is prohibited.
7. Fees
7.1. At per 22nd March 2025, the Middle Bridge Project’s online program is priced at $750 inclusive of GST, for the 6 week program.
8. Cancellation & Refund Policy
8.1. The Middle Bridge Project will grant a refund of the registration fee paid by any participant, within 5 days prior to the commencement date of the The Middle Bridge Project’s Coaching program.
8.2. After the commencement of the course, full or partial refund of the registration fee will be granted at the discretion of The Middle Bridge Project, and ordinarily only in circumstances where a participant’s registration is terminated by The Middle Bridge Project in accordance with the terms of Part 3.
9. Consent to participation in The Middle Bridge Project Coaching Program
9.1. I confirm that I have read and understood the information in this document about the programs offered by the Middle Bridge Project and I acknowledge the following:
9.1.1. The Middle Bridge Project is a coaching service. Although the programs by the Middle Bridge Project is facilitated by a registered psychologist, this is not a psychological service and I will not be receiving psychological services, treatment or therapy in the course of my participating in the Middle Bridge Project’s Coaching program;
9.1.2. I am not an existing client of Vi Tran and I have not previously accessed psychological services provided by Vi Tran;
9.1.3. As a result of my participation in the Middle Bridge Project’s Coaching Program, I am precluded from accessing psychological services provided by Vi Tran for a minimum period of 6 months from the completion of the Middle Bridge Project’s Coaching program;
9.1.4. I have read and understood the Middle Bridge Project’s Privacy Policy.